FAQ
Before you buy
Ask anything not here in the live chat.
Buying a phone
Are the phones registered?
All of them. The activation code is printed on the invoice. If a phone fails to register for any reason, you get a full refund.
What is the warranty?
New phones carry an 18-month distributor warranty; pre-owned ones our own three months. Details on Registry and warranty.
Is the site price the shop price?
Yes. Prices are matched with the window every day at 10:00.
Payment and instalments
Do you sell in instalments?
Yes, with Snapp Pay and Torob Pay at checkout: four instalments, no guarantor or cheque. Terms
Can I pay half in cash?
No. The instalment service pays for the whole order.
Do you take cash on delivery?
No; payment is online or in instalments. In the shop you can also pay by card.
Delivery and collection
How long does delivery take?
The Tehran courier the same day for orders before 14:00, express post two to four days, Tipax one to two.
Can I collect in person?
Yes, free. We fit the protector and move your data on the spot.
Trade-in and repair
Do you buy old phones?
Yes, as a trade-in against a new phone. Fill in the trade-in form.
Do you take returns?
Within 7 days if the seal is unbroken. A faulty phone is replaced under warranty.
My protector cracked.
We replace the first crack within three months once, free; bring the invoice.